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Queries & complaints

If you have any queries about compliance or would like speak to the BT Group Compliance Team, please contact compliance@bt.com with details of your concerns.

  • You will normally receive a response to your complaint or query within 2 working days, which will describe the next steps and let you know who within BT will own this issue on your behalf.
  • If you are unsatisfied with BT at any stage in this process please contact BT Group Regulatory Compliance on compliance@bt.com.
    If you are still dissatisfied you can contact the Equality of Access Board (EAB). Details of the EAB and the complaints handling arrangements can be found at www.bt.com/eab.
  • The role of the EAB is to monitor, advise and report on BT’s compliance with the Undertakings. It monitors compliance to the letter of the Undertakings and, as appropriate, the behaviours to support the spirit of the Undertakings.
  • Your complaint will remain confidential.